Refund Policy

At Falconet Internet Private Limited, we strive to provide the best services to our customers. This Refund Policy explains the terms under which refunds may be issued for our services. By purchasing our services, you agree to the terms of this Refund Policy.

General Policy

Payments made for services are generally non-refundable, except as specifically stated in this policy.
Refund requests will only be considered under valid circumstances as mentioned below.

Eligibility for Refunds

Refunds may be granted in the following cases:
1. Duplicate Payment – If a customer has been charged twice for the same service.
2. Service Not Activated – If you purchased a service and it was not activated/provided within the promised timeframe.
3. Technical Issues – If due to technical errors from our end, the service could not be delivered and no alternate solution was provided.

Non-Refundable Cases

Refunds will not be provided in the following situations:
- If the service was successfully delivered/activated.
- If the issue occurred due to incorrect information provided by the customer.
- If the service was terminated due to violation of our [Terms & Conditions].
- If the refund request is made after 07 days of purchase.

Refund Process

To request a refund, you must contact us at info@gmail.com with order details, payment proof, and the reason for your request.
All refund requests will be reviewed by our billing team.
Approved refunds will be processed within [7–14 business days] to the original payment method.

Cancellation of Services

Customers may cancel services by contacting our support team.
Cancellation does not guarantee a refund unless it falls under the eligible cases mentioned above.